TASKS:

• Warranty Management:
  • Driving reduction in overall ZKW-wide warranty cost
  • Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
  • Coordinating customer-specific warranty processing across multiple locations
  • Developing and driving resolutions to complex claims
  • Supporting sites in evaluating warranty agreements and negotiating with customers
• Contractual Involvement:
  • Reviewing contract terms, focusing on warranty clauses
  • Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
  • Assisting with reconciliations from RFQs and contract negotiations
  • Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
• Risk Management:
  • Proactively addressing risks identified during ongoing warranty evaluations
  • Initiating cross-location assessments and implementing measures for overarching warranty concerns
• Monitoring and Reporting:
  • Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
  • Evaluating and visualizing warranty processing at a group level, broken down by location and customer
• Coordination, Collaboration and Communication:
  • Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
  • Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
  • Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
• Audit Support:
  • Supporting locations in audit preparations concerning warranty provisions

Benefits: Barrierefreiheit; Betriebsarzt; Betriebsrestaurant; Buddy System; Essenszuschuss; Fahrtkostenzuschlag; Fitness Programme; Flexible Arbeitszeiten; Home Office; Kinderbetreuung; Mitarbeitervergünstigungen; Parkplätze; Sportveranstaltungen; Vorsorgeuntersuchungen; Weiterbildungsprogramme