WHAT ARE YOUR RESPONSIBILITIES?

• Warranty Management:
  • Driving reduction in overall ZKW-wide warranty cost
  • Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
  • Coordinating customer-specific warranty processing across multiple locations
  • Developing and driving resolutions to complex claims
  • Supporting sites in evaluating warranty agreements and negotiating with customers
• Contractual Involvement:
  • Reviewing contract terms, focusing on warranty clauses
  • Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
  • Assisting with reconciliations from RFQs and contract negotiations
  • Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
• Risk Management:
  • Proactively addressing risks identified during ongoing warranty evaluations
  • Initiating cross-location assessments and implementing measures for overarching warranty concerns
• Monitoring and Reporting:
  • Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
  • Evaluating and visualizing warranty processing at a group level, broken down by location and customer
• Coordination, Collaboration and Communication:
  • Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
  • Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
  • Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
• Audit Support:
  • Supporting locations in audit preparations concerning warranty provisions

WHAT ARE THE REQUIREMENTS?

• Technical educational background (e.g. Bachelor's or Master’s degree)
• Several years of professional experience in automotive quality management as well as within Warranty Management
• Comprehensive background in quality education and processes
• Extensive negotation and communication skills as well as commercial know-how
• Proven leadership experience, with a track record of managing cross-functional teams
• Strong intercultural competence and ability to work across different locations and regions

WHAT DO WE OFFER?

At ZKW you can expect an inspiring working environment in which innovation and team spirit are very important. You can benefit from development opportunities, an attractive salary depending on your skills and experience and a comprehensive induction program to help you get started. We also promote your health with a wide range of offers. Become part of a dynamic team and shape the future of lighting technology together with us!

Wide range of social benefits