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GEHEN SIE WEITER MIT INTELLIGENTEM LICHT VON ZKW!

Wir sind die ZKW Gruppe - der Spezialist für innovative, hochwertige Lichtsysteme und Elektronik.

Als Systemlieferant sind wir einer der weltweit führenden strategischen Partner der Automobilindustrie.

Wir leuchten den Weg in die Zukunft.

The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems.

Global Warranty Manager (m/f/d)

TASKS:

  • Warranty Management:
    • Driving reduction in overall ZKW-wide warranty cost
    • Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
    • Coordinating customer-specific warranty processing across multiple locations
    • Developing and driving resolutions to complex claims
    • Supporting sites in evaluating warranty agreements and negotiating with customers
  • Contractual Involvement:
    • Reviewing contract terms, focusing on warranty clauses
    • Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
    • Assisting with reconciliations from RFQs and contract negotiations
    • Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
  • Risk Management:
    • Proactively addressing risks identified during ongoing warranty evaluations
    • Initiating cross-location assessments and implementing measures for overarching warranty concerns
  • Monitoring and Reporting:
    • Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
    • Evaluating and visualizing warranty processing at a group level, broken down by location and customer
  • Coordination, Collaboration and Communication:
    • Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
    • Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
    • Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
  • Audit Support:
    • Supporting locations in audit preparations concerning warranty provisions

QUALIFICATIONS:

  • Technical educational background (e.g. Bachelor's or Master’s degree)
  • Several years of professional experience in automotive quality management as well as within Warranty Management
  • Comprehensive background in quality education and processes
  • Extensive negotation and communication skills as well as commercial know-how
  • Proven leadership experience, with a track record of managing cross-functional teams
  • Strong intercultural competence and ability to work across different locations and regions

 

WE OFFER:

  • Various social benefits (including training and further education opportunities, home office, company health promotion, company restaurant, etc.)
  • Gross monthly salary according to collective agreement from € 4,673.74, with appropriate professional experience significant overpayment possible

 

Benefits: Barrierefreiheit; Betriebsarzt; Betriebsrestaurant; Buddy System; Essenszuschuss; Fahrtkostenzuschlag; Fitness Programme; Flexible Arbeitszeiten; Home Office; Kinderbetreuung; Mitarbeitervergünstigungen; Parkplätze; Sportveranstaltungen; Vorsorgeuntersuchungen; Weiterbildungsprogramme

Das ist Ihr Kontakt

Bei Fragen können Sie sich gerne bei mir melden:

Alina Weißensteiner
Tel:  +43 7416 505 0
E-Mail: jobs@zkw.at

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