MAIN GOAL:

In this challenging position you will be responsible to leadership and coordination of customer service staff.

RESPONSABILITIES:

• • Ensuring customer support for quality from the beginning of series produc-tion up to the end of the spare parts obligation of a product.
  • Customer support and satisfaction, expert on Ford and BMW among others is a plus.
  • Management of customer portals, in the presence of the respective customer.
  • Cost site monitoring and control.
  • Plan and implement defined IMS goals for your own Business Processes.
  • Define the actions for deviations in the plan, while respecting the IMS specifications.
  • Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.  
  • Meeting the targets for costs, deadlines and quality for the customer service group.
  • Transmission of targets to customer service employees.
  • Implementation of personnel, investment and training planning for the customer service group in an intimate manner with the head of the department PQ.

WHAT ARE THE REQUIREMENTS?

• • Knowledge of ISO 9001, IATF 16949,  quality standards
  • Knowledge of quality instruments (FMEA, APQP, PPAP, SPC, MSA, 8D) 
  • Strong English skills.  
  • In-depth knowledge of the automotive supply industry.
  • Knowledge in quality management and quality tools.  
  • Advance knowledge of AIAG and VDA 6.3.
  • Strong Leadership skills.
  • Valid USA Visa required.
  • Experience as Qualit Manager for at least 5 years.

WHAT DO WE OFFER?

At ZKW you can expect an inspiring working environment in which innovation and team spirit are very important. You can benefit from development opportunities, an attractive salary depending on your skills and experience and a comprehensive induction program to help you get started. We also promote your health with a wide range of offers. Become part of a dynamic team and shape the future of lighting technology together with us!